Reviewed By: Cynthia
Posted: Friday, April 09, 2010
Location: Las Vegas, NV
Comments: I am sure the product is good but I have an issue with the packaging. Quick suggestion...It should be in a small bottle or include a sticker on the jar to be gentle when opening because during shipping it gets shook up. When I opened the jar it spilled and ran down the sides. I was upset because I lost a fair amount before ever using it.
FNWL Response: Cynthia, thank you for mentioning that you received the Rosemary Oil CO2 Extract in a jar instead of a bottle. We normally do package it in bottles, but a packaging mistake was made. A replacement bottle is on its way to you, and we have taken steps to ensure this error doesn't happen again. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
"I am a new customer. To be honest, I was a little hesitant to place my first order. I placed my order over the phone and your customer service was great. The Customer Care representative that I spoke with was very patient. I love my order, and I will to continue to be a loyal customer. I will also tell all of my friends to shop with you. Thank you. You will be hearing from me again soon."
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